Application Support Services on AWS

Fazi Infotech provides the following application support services on AWS -

• AWS centric Application Development/ Sustenance
• Complete End to End Solutions For AWS Centric Application Development
• Web Applications such as e-commerce applications, Social Networking Site
• Media Sharing Applications (Photos, Videos, Songs)
• Enterprise Applications such as CRM, HRMS
• Domains we know
• Travel and Hospitality
• Healthcare
• eLearning
• BFSI
• Sustenance Service
• Application/Product Release Management
• Feature Enhancement
• Production Defect Fixing
• Application Performance Tuning
• Performance Tuning of all layers of applications – UI Layer, Business Logic Layer, Web Server Layer, DB Layer
• Use of well-established and best practices such as
• Code Optimization
• Caching Strategy
• Load Balancing
• Identification and Removal of Performance Bottlenecks
• Database Configuration Tuning and Query Optimization
• Implementation of Auto-scaling to scale your server resource capacity up or down automatically based on CPU and Memory utilization
• Use of CDN service to distribute content to end users from the nearest edge location with low latency, high data transfer speeds, and no commitments.
• ITIL Based Service Support
• ITIL standard based IT support systems for complex AWS environment.
• User satisfaction, and feedback based monitoring
• Matrices relating to the application maintenance services
• Resolution efficiency for the tickets raised
• Change request handling monitoring (hardware/ cloud components/ application components/ application change requests)
• Streamlining IT operation through Service Desk to track end-user requests/ incidents/ Trouble tickets.
• A change management module to better deal with all the changes occurring
• Dashboards for you to quickly get an overview of your IT. Ad hock reports to control your IT.
• Application’s AWS Readiness Testing
• Functional Testing
• Performance Testing
• Scalability Testing
• Security Testing